YOU'VE GOT QUESTIONS. WE'VE GOT ANSWERS.
Below is a list of our most frequently-asked questions for returns and exchanges:
Q. What do I ship my return back in?
A. It is best to send your return back in the original packaging, but you can also use a cardboard box or padded envelope. Please make sure your return is adequately packaged. ChunkyBling.com will not be responsible for damaged return shipments.
Q. Can I return my package ‘Return to Sender’?
A. ‘Return to Sender’ is NOT an authorized return method. Any shipping charges incurred will be at customer’s expense. Packages must be returned prepaid; we do not accept COD deliveries.
Q. How long do I have to Return or Exchange an item?
A. If you are not satisfied with your purchase, you can return your jewelry in original and unworn condition within 30 days for a refund or exchange. (Shipping and handling fees are not refunded). Please note that will need to contact us for a return authorization number within 30 days of the purchase date.
Q. How long will my return or exchange take?
A. Refunds are processed within 5 business days of our receiving the return or exchange.
Q. It’s been over 30 days. Can I send back my item for a refund or exchange?
A. Items returned after 30 days from date purchased may not be accepted unless authorized. If the order is shipped back to you and you choose to reject that returned shipment, Chunky Bling reserves the right to deny chargeback, liquidate merchandise, and charge for additional incurred shipping. Returns that are accepted past the allowed time will only be eligible for exchange.
Q. How do I return an item?
A. Item MUST be returned via USPS mail. The item must be securely packed and accompanied by a return authorization number (preferably written on the original invoice). Please note we are NOT responsible for any returns that are lost or damaged in transit. We recommend using delivery confirmation for any return packages. You must apply postage to the returned package.
Q. Do I have to pay shipping for my return?
A. Yes, customers are responsible for the cost of shipping items back to Chunky Bling. If your item is received defective or broken then we will pay the full cost of return shipping. Please email us for instructions.
Q. What if I lost my invoice / return exchange form?
No problem. Just write your return authorization number on a piece of paper and include in your return package.
Q. What if my exchange has a price difference?
A. If your exchange is priced lower than the original item ordered, we will refund that difference to you in your original form of payment. If your exchange is priced higher than the original item ordered, you will need to provide a form of payment to cover the price difference.
Q. How will I know when my exchange item has been shipped?
A. Once your exchange request has been completed an email will be sent to your email address on file.
Q. How will my refund be issued?
A. Your refund will be issued in the form of payment you originally submitted for the purchase.
Q. Why was I refunded minus shipping?
A. Any orders that are sent out with free shipping and are returned for a refund and/or exchange are subject to shipping and exchange adjustments. If your order total drops below the threshold for free shipping you will be charged the correct amount for the shipping level you received with your order total.
Q. How are returns and exchanges handled for XL and XXL sizes?
A. We charge a premium of $3.00 and $5.00 for XL and XXL sizes (respectively). If an XL or XXL band or bracelet is returned or exchanged for a smaller size, this additional cost will not be refunded. This is because these sizes are custom strung and we have difficulty reselling them.
Q. Why hasn’t my refund been reflected on my (bank, credit card, etc.) account?
A. Most refunds take 48 to 72 business hours to show up on your account. However, some cards, depending on the bank, can take 1 to 2 billing cycles to be reflected. Check with your card company to be sure they have received the refund.